korelavial Refund Policy
We want you to feel confident in your financial modeling education investment. Our refund policy provides clear guidelines and fair procedures for all program participants.
1 Refund Eligibility Requirements
Refunds are available for students who meet specific criteria within our established timeframes. We believe in giving students adequate time to evaluate whether our financial modeling program meets their learning objectives.
- Full refund available within first 14 days of program enrollment
- Partial refund (75%) available between days 15-30 of program access
- Students must have completed less than 25% of assigned coursework
- All refund requests require written notification via email
- Medical emergencies and documented hardships receive individual consideration
- Corporate enrollments follow separate refund schedules outlined in agreements
2 Step-by-Step Refund Process
Getting your refund is straightforward. We've designed this process to be efficient while ensuring proper verification. Most refund requests are processed within our standard timeframe.
3 Payment Methods & Processing Times
Refund timing depends on your original payment method. We process all approved refunds promptly, but your financial institution may have additional processing requirements.
- Credit Cards: 3-5 business days after processing
- PayPal: 2-4 business days after processing
- Bank Transfers: 5-10 business days after processing
- Corporate Checks: 10-15 business days after processing
- Wire Transfers: 1-3 business days after processing
Important: Refunds are processed back to the same payment method used for your original purchase. We cannot issue refunds to different accounts or payment methods for security reasons.
4 Special Circumstances & Exceptions
Life happens, and we understand that sometimes circumstances beyond your control affect your ability to complete our program. We handle these situations with flexibility and understanding.
- Medical emergencies with documentation may qualify for full refunds beyond standard timeframe
- Job loss or significant income changes are considered on case-by-case basis
- Military deployment qualifies for full refund or program transfer to future date
- Technical issues preventing course access extend refund eligibility period
- Family emergencies requiring documentation receive individual review
Program Transfer Option
Instead of a refund, you can transfer your enrollment to a future program session within 12 months. This option preserves your full investment while accommodating life changes. Contact our support team to discuss transfer possibilities.
5 Non-Refundable Items & Services
Certain program components cannot be refunded once accessed or delivered. These items involve immediate delivery or third-party costs that we cannot recover.
- Downloadable resources and templates after access
- One-on-one coaching sessions that have been completed
- Third-party software licenses activated on your behalf
- Printed materials shipped to your address
- Certificate processing fees for completed programs
- Workshop recordings accessed or downloaded
6 Contact Information & Support
Our support team is here to help with any questions about refunds or to discuss alternatives that might better serve your needs. We prefer to work with students to find solutions before processing refunds.
Get Refund Assistance
Email: support@korelavial.com
Phone: +1 (519) 238-1172
Address: 329 Welland Av, St. Catharines, ON L2R 2R2, Canada
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Policy Updates
This refund policy was last updated in January 2025. We may modify these terms to better serve our students, but changes will not affect enrollments made before the update date. Current students will receive 30 days notice of any policy changes.